Therapy Dog Training Program

Cancellation Policy

For cancellations, please contact us 24 hours in advance. All purchased classes, private lessons and certification testing sessions are good for one year. If you cancel class or test before 24 hours, you are invited to rejoin class within one year of sign up. We are here to help. Rain Days/Bad Weather: Unfortunately it not always safe to be outdoors in South Florida. We cannot predict all weather, but on days the weather forecast calls for rain or unsafe conditions, all outdoor sessions will be postponed. Members will NOT be charged for session. Testing Policy: We will always set you up to succeed, but in the unfortunate event that a pup needs more training or is having a bad day during testing, you have one year to continue retesting, as many times as you wish, at no charge. We will be here when you are ready. Sick/Illness: Anyone with flu-like symptoms will not be allowed to participate in group classes or private sessions. This is for the safety of our clients and trainers. If you do not feel well, please reach out to your trainer at 619-402-4410. Your class will be postponed free of charge, even if within 24 hours. Dog Socialization: No dogs are not permitted to have contact during class. Our classes teach dogs to be patient and not expect to mingle with others. This is for the protection of all of our clients and their dogs.

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